Privacy Policy

Australian Air Conditioning & Electrical
Last Updated: 12/12/2025

Australian Air Conditioning & Electrical we operates the website (aacae.com.au) and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or interact with us.

By using our Site or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Address or service location

  • Any information submitted through contact forms, quote requests, or service enquiries

1.2 Automatically Collected Information

When you visit our Site, we may automatically collect:

  • Pages viewed and time spent

  • Cookies and tracking technologies

2. How We Use Your Information

We may use the information collected for purposes including:

  • Providing air conditioning and electrical services

  • Responding to enquiries or service requests

  • Sending updates, confirmations, and administrative communications

  • Improving our website and user experience

  • Marketing, promotions, and remarketing (such as Google Ads or Meta Ads)

  • Internal analytics and reporting

  • Compliance with legal obligations

3. Cookies and Tracking

Our Site may use cookies, pixels, and similar tracking tools to:

  • Improve functionality

  • Personalise your browsing experience

  • Track website analytics

  • Support marketing and advertising campaigns

You can control cookie settings through your browser preferences.

4. How We Share Your Information

We do not sell your personal information. We may share your details with:

  • Service providers or contractors assisting with operations

  • Website hosting, analytics, and advertising partners

  • Legal authorities, if required by law

  • Third-party tools used for booking, CRM, marketing, or communication

All third parties are required to maintain confidentiality and comply with privacy regulations.

5. Data Storage and Security

We take reasonable steps to protect your personal information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You may request:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of your information (where legally permitted)

  • To opt out of marketing communications

To exercise these rights, contact us at info@aacae.com.au.

7. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

8. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

Australian Air Conditioning & Electrical
Email: info@aacae.com.au
Phone: 1300 022 117
Address: Unit F12/2A Westall Rd, Springvale VIC 3171
Website: aacae.com.au